Frequently Asked Questions

What is Lead Time?

Lead time is often referred to as ‘turnaround time’, which is another term for the length of time taken to process your order. If your order has been processed and paid for before 12pm GMT, it will be printed and dispatched the very next day.

For bigger orders or much larger quantities, a timescale will be agreed in advance of payment being taken. Typically this will be no longer than 2 weeks. Please check delivery times below for our t-shirt printing service.

If a job is urgent, we can help – please ask and we’ll do our best to accommodate.

What artwork format should I send?

For garment printing:

  • File Format: .PNG or .TIFF
  • Max Resolution: 1200 DPI (resolutions of 1200 DPI will result in slower lead times) – we recommend 800 DPI or lower
  • Min recommended resolution: 300 DPI
  • Max Dimensions: 35cm width x 45cm height

Alternatively you can upload your artwork using our built-in customiser and submit your order directly to us.

What types of artwork can be printed?

We use state of the art, industry-standard DTG printers for all our garment printing. This means we can print photographs and images in great detail – no matter how intricate. Our printers use CMYK so all colours are accurately replicated on your printed garment.

Your image can contain:

  • Photos
  • Text
  • Illustrations
  • Logos
  • .. And just about anything else.

If you’d like to order a sample to see what we can do, please send us a message.

How long does delivery take?

We use Royal Mail to dispatch all of our orders from the UK. Standard timescales are:

  • Delivery to Mainland UK: 2-5 Working Days
  • Delivery to Rest of World: 3-7 Working Days

Recorded delivery can be arranged for a small extra fee.

What is Dropshipping?

Dropshipping allows you to sell the items we fulfil, without ever having to stock them yourself.

For example, you can run a Shopify store or an eBay shop to sell printed t-shirts with your artwork without having to print the items or invest your capital in advance of knowing what will sell. When you receive an order, you simply tell us – we then print and ship directly to your customers with no sign that it ever came from us.

To register with us as a drop shipper, please contact us using the form on our contact page so we can get your started.

The order process is slightly different than bulk or one-off purchases – it involves exporting the orders from your shop and emailing them to us daily (this can be automated from popular platforms such as WordPress and Shopify).

What are your Payment Terms?

Once your order has been agreed, we’ll send an invoice.

This can be paid by BACS bank transfer, PayPal or Stripe.

Payment must be received in full before your order is processed, so please ensure prompt payment to avoid delays.

An invoice will be emailed to you upon receipt of payment.